Inmate Call Center

Secure. Intuitive. Effective.
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Inmate Call Center Overview

Sales Sling's cloud based call center software offers the latest technology in dialing systems presented in a secure, easy-to-use dashboard that requires little training for your inmate agents to get up and dialing. Additionally, managers, qc or support agents can access our industry leading CRM and Reporting systems from anywhere.

How the Call Center Works

Sales Sling will create a unique website and address specific for your business and work with you to configure system access to suite your various employee roles. We'll train you on configuring campaigns, dispositions, scripts and email templates. Then inmates can simply login and start calling contacts effectively and securely with just a click of a button. And managers can monitor them from anywhere in the world.

Inmate Call Center Software features

Proven Track Record We are confident that we can cater to the demands and restrictions of your Inmate Call Center environment because Sales Sling Call Center Software is already being used by Prison Inmate Call Centers across the country.
Smart Dispositions Our Customizable call disposition buttons allow agents to report the result of their call and can be programmed to play a recording, send customized email templates, securely transfer phone calls to an outside line and automatically move contacts through your sales pipeline.
Pre-programmed Transferring Our smart dispositioning system allows you to pre-program transfer buttons for secure call transering to outside numbers.
Customizable Email Templates Our email templates can be sent without inmates even entering a send-to address. Simply pre-write generic emails and when they are sent, your contacts' information (including their email address) will be automatically inserted. Sending Email templates can even be programmed as part of our smart disposition feature.
Local Presence Dialing Studies have shown that dialing contacts from a local or neighboring area code can increase your answer rates up to 40%. Before each call, our smart dialing system will assign a local number to your agents based on the contact's address (or area code if there is no address).
Call Monitoring Allows you to listen in on live calls and take over from an agent if necessary. And because we are cloud-based managers can keep an ear on your call center from anywhere.
Call Recording Every call is automatically recorded and linked to the record of the contact dialed. Calls are also searchable through various reports and through our agent call history, so you will never struggle to find the call you are looking for. You can also flag or download a call and share it with the agent or other team members for coaching or review.
Call Reporting Sales Sling offers a full set of customizable reports that can be generated a the click of a button as well as real time dashboards display, the number of calls each agent has made, when their first and last call were, and how many conversions they have had.
Call Time Restrictions Don't worry about TCPA call time restrictions. With Sales Sling's smart dialer it will only allow calls to be made to an area during compliant times based on the contacts area code and address.
Customizable Scripts Keep it simple with configurable scripts that automatically insert contacts' data inline.
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Subscribe to Sales Sling Cloud Based Auto Dialer & Lead Management Software to take full advantage of all of our Call Center Software features.

Talk to an expert

Built-in Web Phone

Unify Your Dialer and CRM
Agents can access scripts, files
and other Contact Data as They Dial

Make 5x More Calls

Connect Fast
Predictive Calling
Auto-Dial or Preview Dial

Monitor Employees

With the Click of a Button
Monitor, Whisper to agents
or Barge in to
Live Conversations

Call Recordings

Every Call is Recorded
and Stored in the Cloud
so You Can Easily Review
or Download Conversations