Call centers can be impersonal and often leave consumers feeling like a ping-pong ball bouncing from one stranger to the next. Avoid the back and forth with Sales Sling's Intelligent Call Routing. This feature routes incoming calls to the person or team that spoke with them last.
Our software keeps a record of each agent that participates in a call. Intelligent call routing then routes inbound calls to the agent, or user group who last conversed with the contact, allowing you to put a consistent, familiar voice on the phone with your clients each time they call. This not only increases efficiency by eliminating the need for callers to recap past calls, but also helps develop a more personal relationship with clients and ensures that your messaging to them remains consistent.
Intelligent Call Routing is just one streamlining feature included when you subscribe to Sales Sling Cloud Based Auto Dialer & Lead Management Software.Talk to an expert