Seconds of downtime between calls adds up to minutes and even hours of lost productivity. In call center terms, that means sales opportunities are being missed and call volume could be better. With Sales Sling's Power Dialer, you can immediately increase productivity and call volume by eliminating that downtime between calls.
The Sales Sling Power Dialer works by immediately dialing the next prospect on your list as soon as the previous call has ended. With this automated process, prospect details will also automatically appear for your agent allowing them to focus on what they do best, talking to clients.
Sales Sling allows you to chose between using a power dialer or a predictive dialer to increase your agents’ productivity. Powerdialers allow agents to dial through a list of contacts automatically one-at-a-time, launching the next call as soon as a disposition has been saved for the previous call whereas, a predictive dialer dials several calls at once to multiple contacts and then routes each connected call back to your waiting agents. Predictive dialers may increase overall talk time if you have at least 10 agents waiting to answer calls that have connected (and drops calls that connect when no agents are available to speak with the waiting contact). Because of the potential to miss a connected call with predictive dialers, power dialer software can conserve leads for call center with less than 10 agents waiting in your predictive queue.
The power dialer is just one time-saving feature that you get when you subscribe toSales Sling Cloud Based Auto Dialer & Lead Management Software.Talk to an expert