Call Center Overview
Sales Sling's cloud based call center software offers the latest technology in dialing systems presented in an intuitive easy to use dashboard that requires little training to get up and running. With each licence, you get so much more than just a dialer. You also get a lead management system that is fully customizable to suit your sales pipeline, an entire tool box of workforce management tools that work for both in house and remote employees, administrative tools like call tracking and metric reporting and much much more. This all comes with the added convenience benefits of the cloud.
How the Call Center Works
Sales Sling will create a customized website and address specific for your business. Your agents will simply log on through this website and start dialing. Features like leader boards and sales pipelines can be customized to suit your needs. You will determine which features each employee has access to and those features will be tied to each individuals login. See the list of call center features below.
Call Center Software features
Local Presence Dialing
Studies have shown that dialing contacts from their same area code or a neighboring area code can increase your pickup rate up to 40%. Before each call, our smart dialing system will assign a local number to your agents based on the area code and address of your contacts.
Infuse goal tracking and competition into your workforce with live leader boards. These boards can track call time, call conversions, and number of calls. Leader boards have been used at many Fortune 500 companies to increase productivity and employee engagement.
Flexibility in Location A cloud based system ensures all of your information is stored securely in one location that can be accessed from any locale. Sales Sling offers you the flexibility to engage a remote workforce or open several smaller locations while staying on top of your agents.
Call Whispering Allows you to whisper into the ear of an agent during a call without the client hearing. This is invaluable when training new talent.
Call Barging Allows you to take over a call from an agent if necessary.
Every call that is made is automatically recorded and stored on the contact record within the Sales Sling Lead Management System. Calls are also searchable through our reporting and agent call history features, so you have the ability to easily find, download or flag a call and share it with the agent or other team members for coaching or review.
Sales Sling offers a full set of customizable reports that can be generated a the click of a button as well as real time dashboards display, the number of calls each agent has made, when their first and last call were, and how many conversions they have had.
Smart Dispositions Built into the call making workflow, outcome tracking will become an intuitive and second nature for your agents. Predetermined disposition buttons are incorporated into the call center dashboard and at the end of a call your agent must simply click on an outcome and a contact will move into the appropriate bucket of your sales pipeline.
Call Time Restrictions
Don't worry about TCPA call time restrictions. With Sales Sling's smart dialer it will only allow calls to be made to an area during compliant times based on the contacts area code and address.
It is easy with sales sling calendar integration. This allows your agents to book appointments for your field reps while they have potential leads on the phone.