SALES SLING TERMS OF SERVICE
THIS TERMS OF SERVICE AGREEMENT (“Agreement”) governs the use of the Sales Sling hosted online application and service, including its user interface and data encryption, transmission, access and storage owned and operated by Sales Sling (collectively, the “Service”), and incorporates the Privacy and Security Policy at www.salessling.com/privacy. As used herein, “Customer” means the person or entity executing an Order Form for the Service, and any individual user (“User,” as herein further defined) employed or engaged by the Customer and authorized to use the Service subscribed to by the Customer in the Order Form. Other capitalized terms used herein are defined below in Section 28. USE OF THE SERVICE BY A CUSTOMER OR USER CONSTITUTES CONSENT TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, AND THE CUSTOMER’S AND USER’S AGREEMENT TO BE LEGALLY BOUND BY ALL THE PROVISIONS HEREOF.
1. License Grant; Reservation of Rights and Ownership. Sales Sling grants to Customer a non-exclusive, non-transferable, non-sublicensable, revocable, limited right to access and use the Service in accordance with the terms and conditions hereof, solely for Customer’s own internal business purposes. Sales Sling and its licensors and third party providers expressly reserve all rights not expressly granted to Customer under this Agreement. Except for the non-exclusive, non-transferable, non-sublicensable, revocable, limited license granted hereby, Customer acknowledges and agrees that all ownership, license, Intellectual Property Rights and other rights and interests in and to the Sales Sling Technology, the Content and the Service shall be and remain solely that of Sales Sling, its licensors and third-party providers, as applicable.
2. User Licenses; Age Restriction. The number of authorized Users for Customer is as stated on the Order Form. Each authorized User will be provided with a unique identifier (“User name”) and password to access and use the Service. The Service is not intended for use by users under the age of 18, and no one under age 18 is allowed to use the Service or provide any personal information in connection therewith. Only authorized Users designated by Customer’s Administrator are permitted to use and access the Service, and all Users are required to provide Sales Sling with their full legal name, a valid email address, and any other information reasonably requested by Sales Sling upon registering to use the Service. The use of a single authorized User account by multiple dialers, whether by individual telephone dialers or through mechanical, electronic or other means of automation, is not permitted and constitutes a breach of this Agreement by Customer. Customer’s Administrator agrees to update all authorized User information with Sales Sling within thirty (30) days of any changes to such User information. Each Username shall only be used by the authorized User to whom it is assigned, and shall not be shared with, or used by any other person, including other authorized Users, including cases in which a substitute authorized User is desired. The Customer’s Administrator will deactivate an active Username if the Customer’s Administrator wishes to terminate access to the Service for any authorized User. Customer’s Administrator is responsible for all use of the Service by authorized Users on the list of active authorized Users associated with Customer’s subscription to the Service, and for any unauthorized use. Customer will implement policies and procedures to prevent unauthorized use of User names and passwords, and will promptly notify Sales Sling upon suspicion that a Username and password has been lost, stolen, compromised, or misused. Sales Sling shall not be liable for any losses caused by any unauthorized use of Customer’s account.
3. Restrictions on Use. Customer shall not (and shall not permit any User or third party to): (a) license, sublicense, sell, resell, transfer, assign, rent, lease, distribute or otherwise commercially exploit or make available to any third party the Service or the Content in any way; (b) modify or make derivative works based upon the Service or the Content; (c) decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Service; or (d) access the Service in order to build a competitive product or service. All access to and use of the Service via mechanical, programmatic, robotic, scripted or any other automated means not provided or contemplated as part of the Service is strictly prohibited, including, without limitation, through the use of “cookies,” “robots,” “spiders,” “offline readers,” etc., that access the Service in a manner that sends more request messages to Sales Sling servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser.
4. Customer Responsibilities.
4.1. In General; Compliance with Laws; Privacy and Security Policy. Customer is responsible for all activity occurring under its User accounts, including, without limitation, all communications sent using the Service (including, without limitation, telephone calls), whether or not authorized by Sales Sling or Customer. Customer and its Users shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with its use of the Service, including, without limitation, those related to telephone solicitations, privacy and the transmission of technical or personal data and, without limiting the generality of the foregoing, the federal Telephone Consumer Protection Act and Do-Not-Call Implementation Act, as the same may from time to time be amended, and the rules and regulations promulgated thereunder by the Federal Trade Commission and Federal Communication Commission. Sales Sling makes no representation that the Service is appropriate for use in locations outside the United States, and access to the Service from locations where it is prohibited is illegal. The Service may be subject to applicable U.S. export control laws and economic sanction regulations, and Customer agrees to strictly comply with all applicable U.S. and international export laws and economic sanction regulations. Customer represents and warrants that it and its Users will comply with Sales Sling’s Privacy and Security Policy.
4.2. Specifically Prohibited Activities. Customer shall not (and shall not permit its Users or any third party to) upload, download, post, submit, or otherwise distribute or facilitate distribution of any content on or through the Service, or take any other action, that Sales Sling determines in its sole discretion: (a) constitutes an attempt to disrupt, impair or interfere with the normal operation of the Service or any activities conducted on or through the Service; (b) infringes on any Intellectual Property Rights of Sales Sling, its licensors or third party providers, or any other person or entity; (c) is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortuous, obscene, pornographic, offensive, or profane; (d) constitutes unauthorized or unsolicited advertising, junk, spam or bulk e-mail or short message service (SMS) messages; (e) contains software viruses or any other computer codes, files, or programs that are of a destructive or malicious nature, including, without limitation, any that are designed or intended to disrupt, damage, limit or interfere with the proper function of the Service or any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to the Service or any system, data, password, or other information of Sales Sling or any third party; or (f) impersonates any employee or representative of Sales Sling, or any other person or entity. Additionally, Customer shall not take any action that imposes or may impose an unreasonable or disproportionately large load on Sales Sling’s (or its licensors’ or third party providers’) infrastructure or that attempts to bypass any measures Sales Sling may use to prevent or restrict access to the Service (or other accounts, computer systems or networks connected to the Service).
4.3. Non-Circumvention. Customer agrees that it shall not circumvent, or attempt to circumvent, any of the provisions of this Agreement, including, without, limitation, by allowing multiple telephone dialers (whether individuals or through mechanical, electronic or other means of automation) to use a single authorized User’s account.
4.4. Deletion of Violative Matters. At any time and without notice, Sales Sling may permanently delete any Customer communication or Customer Data that violates the provisions of this Section 4.
4.5. Communication Authorization. As the Service is a hosted, online application, Sales Sling occasionally may need to notify Customer and all Users of the Service of important announcements regarding the operation of the Service, and Customer and Users hereby authorize such notifications by Sales Sling, even if they have opted out of marketing and other communications from Sales Sling.
5. Customer Data. Sales Sling does not pre-screen or review the contents of electronic data, information or material uploaded or posted to, or otherwise provided, submitted or transmitted by Customer in the course of using the Service (“Customer Data”), except as herein provided, and claims no ownership of such Customer Data. Customer is solely responsible for the accuracy, quality, integrity, legality, reliability, appropriateness and intellectual property ownership of, or right to use, all Customer Data (including, without limitation, the making and content of any telephone calls made or received by Customer using the Service). Customer is also solely responsible for the adequate security, protection and backup of all Customer Data. Sales Sling is not responsible or liable for the deletion, correction, destruction, damage, theft, loss or failure to store any Customer Data. Except as herein otherwise provided in connection with the termination or suspension of this Agreement or the Service, Sales Sling will make available to Customer a file of the Customer Data upon request, as and to the extent available to Sales Sling. Customer’s right to access or use Customer Data immediately ceases, and Sales Sling shall have no obligation to maintain or forward any Customer Data, upon a breach of this Agreement by Customer, including, without limitation, nonpayment of fees owed hereunder. Customer further acknowledges and agrees that Sales Sling may access, review or disclose Customer Data, including the content of communications: (a) if Sales Sling believes in its sole discretion that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or government request, (b) to enforce this Agreement or any Sales Sling policy, including, without limitation, the Privacy and Security Policy, (c) to protect the security or integrity of the Service, to resolve a problem or support issue, or for general quality control purposes, (d) to protect Sales Sling, its other customers, its licensors or third party providers, or the public from harm or illegal activities, or (e) to respond to an emergency which Sales Sling believes in good faith requires accessing or disclosing Customer Data to assist in preventing a death or serious bodily injury. Customer also will ensure that Sales Sling is able and authorized to use all Customer Data to the extent necessary to provide the Service.
6. Suggestions and Contributions. By submitting any suggestions, ideas, requests, feedback, recommendations or contributions (“Contributions”) to Sales Sling about the Service, Customer and its Users acknowledge and agree that: (a) Sales Sling is not under any obligation to keep the Contributions confidential; (b) Sales Sling may use or disclose, or refrain from using or disclosing, the Contributions for any purpose or in any way it sees fit; (c) Customer and Users grant to Sales Sling an irrevocable, perpetual, unrestricted, unconditional, non-exclusive, royalty-free license to use, create derivative works from, and otherwise exploit the Contributions in any manner Sales Sling sees fit; and (d) Customer and Users are not entitled to any compensation or reimbursement of any kind under any circumstances for the Contributions.
7. Modification of Service. Sales Sling reserves the right at any time, and from time to time, to change, modify, suspend, or discontinue, temporarily or permanently, any feature associated with the Service, with or without notice, except that Sales Sling shall provide Customer with thirty (30) days’ notice of any such modification that materially reduces the functionality of the Service. Sales Sling shall not be liable to Customer for any such modification. Continued use of the Service following any such modification constitutes Customer’s acceptance of the modification.
8. Temporary Suspension of Service. Sales Sling reserves the right to temporarily suspend access to the Service for operational purposes, including, but not limited to, maintenance, repairs or installation of upgrades, and will endeavor to provide Customer no less than two (2) days’ prior notice of any such suspension. Such notice shall be provided to Customer in advance by way of notification within the Service, email or other notification method deemed appropriate by Sales Sling. Further, Sales Sling shall use its best efforts to confine planned operational suspensions to minimize disruptions to Customer, but reserves the ability to temporarily suspend operations without notice at any time to complete necessary repairs. In the event of a temporary suspension, Sales Sling will use the same notification methods listed in this section to provide updates as to the nature and duration of any temporary suspension.
9. Third Party Interactions. Customer acknowledges and agrees that Sales Sling may use licensors and third party providers, such as hosting partners, in connection with making the Service available to Customer, including, without limitation, Plivo Inc. and Twilio, Inc., and Customer agrees to be bound by their respective terms and conditions of service that have been communicated or made available to Customer. In addition, Sales Sling may integrate the Service with third party products and services that Customer may use at Customer’s option and sole risk. Access to and use of any such third party products and services are subject to the separate terms and conditions required by the providers thereof. As with the purchase of a product or service through any medium or in any environment, Customer should use its best judgment and exercise caution where appropriate. The integration of third party products and services into the Service does not constitute an endorsement by or association with Sales Sling, even if Sales Sling’s name or logo is used with the third party products or services as part of a co-branding or promotional arrangement. Customer acknowledges and agrees that Sales Sling does not warranty or guaranty such integrations or third party products and services, and is not responsible for, and shall have no liability, directly or indirectly, arising out of Customer’s use of any such integrations or the third party products and services obtained thereby.
10. License Fee; Charges and Payment of Fees. Company shall pay all fees or charges to its Sales Sling account in accordance with the fees, charges, and billing terms of Sales Sling in effect at the time a fee or charge is due and payable, without setoff or counterclaim. Sales Sling’s current schedule of data storage fees, overage fees, and other fees and charges is set forth at: www.salessling.com/fees. The initial license fee will be equal to the number of total User licenses requested multiplied by the User license fee specified in the Order Form, and may be increased at the expiration of the License Term, provided that Sales Sling will give Customer at least thirty (30) days’ notice of such increase. Monthly license fees shall be paid monthly following the end of the month for which such license fees are incurred, in accordance with Section 12. Company will pay for all User licenses ordered for the entire License Term, whether or not such User licenses are actively used. Company must provide Sales Sling with a valid credit card as a condition to signing up for the Service. Customer’s Administrator may add User licenses by executing an additional written request. Added User licenses will be coterminous with the preexisting License Term (either Initial Term or renewal term) and the license fee for the added User licenses will be the then-current license fee. User Licenses added in the middle of a billing month will be charged in full for that billing month. Sales Sling reserves the right to modify its fees and charges and to introduce new or modified fees and charges at any time, upon at least thirty (30) days’ prior notice to Customer. Customer’s continued use of the Service after a price change becomes effective constitutes Customer’s agreement to pay the changed amount.
11. Excess Data Storage Fees. Customer is allotted the maximum disk storage space specified on the Order Form at no additional charge or, if none is specified on the Order Form, one hundred (100) MB per User of data storage (which would include such items as a User’s contacts) and fifty (50) MB per User of bulk file storage. Any disk storage in excess of these limits will be charged to Customer at Sales Sling’s then-current rate for disk storage space.
12. Billing and Renewal; Billing Information. Sales Sling charges and collects for use of the Service by billing the Customer for the licensing fees and other fees and charges incurred in connection with the Services after the licensing fees accrue or the other fees and charges have been incurred by the Customer. Sales Sling will automatically renew and process Customer payment information on file or issue an invoice to Customer each month. The renewal license fee will be equal to the then-current number of total User licenses multiplied by the then-current license fee in effect at the time of renewal. Fees and charges for other services will be charged on an as-quoted basis, as set forth in the Order Form or otherwise communicated to Customer before such services are provided. In addition to any fees and charges payable to Sales Sling hereunder, Customer may incur other charges to third parties incidental to using the Service, for example, charges for Internet access, data roaming, and other data transmission charges. Customer shall provide Sales Sling with complete and accurate billing and contact information, including, without limitation, the name and telephone number of an authorized billing contact and Customer’s Administrator, and update this information within thirty (30) days of any changes to it. All bills will be deemed correct unless disputed by Customer within sixty (60) days. All charges are final and non-refundable, and no refunds or credits will be issued for partial periods of service, upgrade/downgrade refunds, or refunds for periods unused with an active subscription, including, but not limited to, instances involving the removal of an authorized User.
13. Taxes. Sales Sling’s fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, which Customer agrees to pay based upon where Customer is domiciled. If Sales Sling has the legal obligation to pay or collect taxes for which Customer is responsible under this Agreement, the appropriate amount shall be invoiced to and paid by Customer, unless Customer provides Sales Sling with a valid tax exemption certificate authorized by the appropriate taxing authority. Any and all payments by or on account of the compensation payable to Sales Sling under this Agreement shall be made free and clear of and without deduction or withholding for any taxes. If Customer is required to deduct or withhold any taxes from such payments, then the sum payable hereunder shall be increased as necessary so that, after making all required deductions or withholdings, Sales Sling receives an amount equal to the sum it would have received had no such deduction or withholding been made. Additionally, Customer shall provide us with documentation that the deducted or withheld amounts have been paid to the relevant taxing authorities.
14. Non-Payment. Without limiting any other rights or remedies available to Sales Sling hereunder, Sales Sling may suspend or terminate this Agreement and Customer’s access to the Service if Customer’s account becomes delinquent. The past due balance on all invoices will accrue interest at the rate of one and one-half percent (1.5%) per month, or the maximum rate permitted by law, if less, and Customer will pay all expenses of collection, including, without limitation, legal fees. Customer will continue to be charged for User licenses during any period of suspension for the License Term and any automatic renewal thereof. All unpaid fees or charges at the time this Agreement is terminated by either Sales Sling or Customer will be immediately due and payable by Customer, and Customer authorizes Sales Sling to charge such unpaid fees to Customer’s credit card or otherwise bill Customer for such unpaid fees or charges. Sales Sling may impose a reconnection fee in the event Customer’s account is suspended or this Agreement is terminated and Customer thereafter request access to the Service. Without limiting any other rights or remedies of Sales Sling hereunder, Customer acknowledges and agrees that Sales Sling has no obligation to retain Customer Data and that such Customer Data may be irretrievably deleted at any time and without notice if payment of fees or charges are delinquent.
15. Term and Renewal; Termination or Reduction in User Licenses with Notice. This Agreement commences on the Effective Date. The Initial Term will be as designated in the Order Form or, if none is so designated, month-to-month, with the Initial Term commencing on the Effective Date and ending on the last day of the month in which the Effective Date occurs, and each subsequent renewal term commencing on the first day of each calendar month thereafter. Upon the expiration of the Initial Term, this Agreement will automatically renew for successive renewal terms equal in duration to the Initial Term (or one year, if the Initial Term is greater than one year, and except as provided in the preceding sentence with respect to month-to-month License Terms) at Sales Sling’s then-current fees. Either party may terminate this Agreement, or reduce the number of User licenses, effective only upon the expiration of the then-current License Term, by notifying the other party in writing at least fifteen (15) days prior to the expiration of the License Term; provided, however that this Agreement and Service shall automatically terminate with respect to any free trial period at the expiration of the free trial period without any notice by Sales Sling, unless an Order Form for continued Service is completed by Customer and accepted by Sales Sling prior to the expiration of the free trial period. Any such notice by Customer must be given by the Customer’s Administrator to Sales Sling by email to firstname.lastname@example.org. In the event this Agreement is terminated by notice as provided in this section, or upon expiration of a free trial period, Sales Sling will provide a file of the Customer Data to Customer if requested by the Customer’s Administrator within thirty (30) days of such termination or expiration. Customer acknowledges and agrees that Sales Sling has no obligation to retain the Customer Data, and may delete such Customer Data, at any time after (30) days from the date of termination by notice or expiration of a free trial period under this section.
16. Termination or Suspension without Notice. Sales Sling may terminate this Agreement or suspend Service to the Customer at any time and without notice if Sales Sling determines in its sole discretion that Customer has materially breached any provision of this Agreement or if Sales Sling determines, in its sole discretion, that the provision of the Service to Customer is prohibited by applicable law, or has become impractical or unfeasible for any legal or regulatory reason. A material breach of this Agreement shall be deemed to include, without limitation, Customer’s failure to pay any amount owed to Sales Sling hereunder as and when due, the unauthorized use of the Sales Sling Technology or Service by Customer or a User, and any breach of any duty, obligation or covenant of Customer under Sections 3 or 4 hereof. A material default shall also be deemed to occur if any credit card or other payment mechanism Customer has provided to Sales Sling is invalid or charges are refused for such credit card or payment mechanism. Customer acknowledges and agrees that Sales Sling has no obligation to retain the Customer Data, and may permanently delete such Customer Data, if this Agreement is terminated or the Service is suspended by Sales Sling without notice under this section.
17. Representations and Warranties. Each party represents and warrants that it has the legal power and authority to enter into and be bound by this Agreement. Sales Sling represents and warrants that it will provide the Service in a manner consistent with general industry standards reasonably applicable to the provision thereof and that the Service will perform substantially in accordance with the online Sales Sling help documentation under normal use and circumstances. Customer represents and warrants that it has not falsely identified itself or any User nor provided any false information to gain access to the Service and that Customer’s billing information is and will remain correct, complete and up-to-date.
18. Indemnification. Customer shall indemnify, defend (with counsel reasonably acceptable to Sales Sling) and hold Sales Sling, its licensors and third party providers, and each such party’s parent organizations, subsidiaries, affiliates, members, partners, shareholders, managers, directors, officers, employees, attorneys, agents and representatives and successors and assigns (collectively, “Affiliates”), harmless from and against any and all claims, demands, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (i) Customer’s use of the Service; (ii) Customer’s breach of any representation or warranty of Customer made herein; or (iii) a claim arising from the breach of this Agreement by Customer or a User. Sales Sling reserves the right to assume, at Customer’s sole expense, the exclusive defense and control of any such claim or action and all negotiations for settlement or compromise thereof, and Customer agrees to fully cooperate with Sales Sling in the defense of any such claim or action and settlement or compromise negotiations, as requested by Sales Sling.
19. Disclaimer of Warranties. CUSTOMER’S USE OF THE SERVICE IS AT CUSTOMER’S SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. SALES SLING, FOR AND ON BEHALF OF ITSELF AND EACH OF ITS AFFILIATES, AND ITS LICENSORS AND THIRD PARTY PROVIDERS, HEREBY EXPRESSLY DISCLAIMS TO THE MAXIMUM EXTENT PERMITTED BY LAW ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR TRADE USAGE. SPECIFICALLY, AND WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SALES SLING AND ITS AFFILAITES AND LICENSORS AND THIRD PARTY PROVIDERS DO NOT REPRESENT OR WARRANT THAT: (A) THE USE OF THE SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN ANY PARTICULAR MANNER OR IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA; (B) THE SERVICE WILL MEET CUSTOMER’S NEEDS OR EXPECTATIONS; (C) ANY STORED CUSTOMER DATA WILL BE ACCURATE OR RETREIVABLE; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED BY CUSTOMER THROUGH THE SERVICE WILL MEET CUSTOMER’S NEEDS OR EXPECTATIONS; (E) ERRORS OR DEFECTS IN THE SERVICE WILL BE CORRECTED; OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE WILL BE FREE OF SOFTWARE VIRUSES OR ANY OTHER COMPUTER CODES, FILES, OR PROGRAMS THAT ARE OF A DESTRUCTIVE OR MALICIOUS NATURE. SALES SLING DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY ON OR THROUGH THE SERVICE OR SALES SLING’S WEBSITE AND SALES SLING WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN CUSTOMER AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
20. Electronic Equipment, Communication and Internet. THE SERVICE IS SUBJECT TO THE LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF ELECTRONIC EQUIPMENT, COMMUNICATION AND THE INTERNET, INCLUDING, WITHOUT LIMITATION, DELAYS AND THE INTERCEPTION, THEFT OR MISUSE OF CUSTOMER DATA BY THIRD PARTIES, OR ITS LOSS OR DESTRUCTION. SALES SLING IS NOT RESPONSIBLE FOR ANY SUCH PROBLEMS OR ANY LOSSES OR DAMAGES RESULTING FROM SUCH PROBLEMS.
21. Limitation of Liability. CUSTOMER ACKNOWLEDGES AND AGREES THAT SALES SLING, ITS AFFILIATES, LICENSORS AND THIRD PARTY PROVIDERS ARE NOT AND WILL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING WITHOUT LIMITATION, ATTORNEY FEES AND THOSE RELATING TO LOSS OF GOOD WILL, USE, REVENUE, DATA OR ECONOMIC ADVANTAGE, WORK STOPAGE, AND COMPUTER FAILURE OR MALFUNCTION) RELATING TO THIS AGREEMENT, THE USE OR INABILITY TO USE THE SERVICE, CUSTOMER DATA OR ANY CONTENT. THESE DISCLAIMERS APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, WHETHER THOSE DAMAGES ARE FORESEEABLE AND WHETHER SALES SLING OR ANY OF ITS AFFILIATES, LICENSORS OR THIRD PARTY PROVIDERS HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES. EACH PROVISION OF THIS AGREEMENT THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF DAMAGES, OR EXCLUSION OF DAMAGES IS INTENDED TO ALLOCATE THE RISKS OF THIS AGREEMENT BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY SALES SLING TO CUSTOMER AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE FROM AND INDEPENDENT OF ALL OTHER PROVISIONS OF THIS AGREEMENT. NOTWITHSTANDING THE FOREGOING, OR ANY OTHER PROVISION OF THIS AGREEMENT TO THE CONTRARY, CUSTOMER ACKNOWLEDGES AND AGREES THAT THE SOLE AND ENTIRE MAXIMUM LIABILITY OF SALES SLING, ITS AFFILIATES, LICENSORS AND THIRD PARTY PROVIDERS ARISING OUT OF ANY CLAIM IN ANY WAY CONNECTED WITH THIS AGREEMENT OR THE SERVICE WILL NOT EXCEED THE TOTAL AMOUNT CUSTOMER HAS PAID FOR THE SERVICE PURSUANT TO THIS AGREEMENT WITHIN THE SIX (6) MONTH PERIOD IMMEDIATELY PRIOR TO THE DATE THE CLAIM AROSE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. ACCORDINGLY, SOME OF THE ABOVE DISCLAIMERS AND LIMITATIONS MAY NOT APPLY TO CUSTOMER. TO THE EXTENT ANY DISCLAIMER OR LIMITATION CONFLICTS WITH APPLICABLE LAW, THE SCOPE AND DURATION OF ANY APPLICABLE WARRANTY WILL BE THE MINIMUM PERMITTED UNDER THAT LAW.
22. EMERGENCY CALLS NOT SUPPORTED. THE SERVICE DOES NOT AND IS NOT INTENDED TO SUPPORT OR CARRY EMERGENCY CALLS TO ANY EMERGENCY SERVICES. “EMERGENCY SERVICES” SHALL MEAN SERVICES THAT ALLOW A USER TO CONNECT WITH EMERGENCY SERVICES PERSONNEL OR PUBLIC SAFETY ANSWERING POINTS SUCH AS 911 OR E911 SERVICES. NEITHER SALES SLING NOR ANY OF ITS AFFILIATES, LICENSORS OR THIRD PARTY PROVIDERS SHALL BE HELD LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER FORM OF LIABILITY FOR ANY CLAIM, DAMAGE, OR LOSS (AND CUSTOMER HEREBY WAIVES ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION), ARISING FROM OR RELATING TO CUSTOMER’S OR ANY USER’S INABILITY TO USE THE SERVICE TO CONTACT ANY EMERGENCY SERVICES, OR CUSTOMER’S FAILURE TO MAKE ADDITIONAL ARRANGEMENTS TO ACCESS EMERGENCY SERVICES.
23. Free Trials. Free trials are limited to one per Customer (person or organization), and are good for an unlimited number of authorized Users for a period of thirty (30) consecutive days commencing with the Effective Date, or 25,000 minutes of Service usage, whichever comes first. Free trials do not include support or any other applicable fees. Sales Sling may terminate a free trial at any time for any reason, and Sales Sling has no obligation to retain any Customer Data provided using the Service during the free trial period, all of which may be permanently deleted by Sales Sling at any time.
24.1. Binding Arbitration. Customer and Sales Sling agree that any dispute between Customer and Sales Sling shall be resolved exclusively and finally by binding arbitration administered by the American Arbitration Association (“AAA”), using interpretations under Arizona law, and conducted under its Commercial Arbitration Rules in Phoenix, Arizona, except as otherwise provided below. Customer and Sales Sling will agree on another arbitration forum if AAA ceases operations. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Sales Sling. The arbitrator will not be entitled to modify this Agreement. The arbitrator’s award, including attorneys’ fee, shall be binding and may be entered as a judgment in any court of competent jurisdiction.
24.2. Exceptions. This Section 24 shall not apply to: (a) any dispute relating to the violation, or threatened violation, of Sales Sling’s Intellectual Property Rights, or (b) any matter which is within the jurisdiction of a probate, small claims or bankruptcy court.
24.3. Class Action Waiver. No class, collective, representative or private attorney general theories of liability or prayers for relief may be maintained in any arbitration held under this Agreement. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. Notwithstanding any other provision of this Agreement to the contrary, the arbitrator in any arbitration held under this Agreement may award money or injunctive relief only in favor of the individual party seeking relief, and only to the extent necessary to provide relief warranted by that party’s individual claim. An arbitration award and any judgment confirming such award shall only apply to that specific case, and cannot be used in any other case except to enforce the award itself. If a court decides that this Subsection 24.3 (Class Action Waiver) is not enforceable or valid, then the entire Section 24 (Arbitration) will be null and void, but all other provisions of this Agreement shall remain valid.
24.4. Waiver of Right to Trial and Jury. Customer understands that, in the absence of this provision, Customer would have had a right to litigate disputes through a court, including the right to litigate claims on a class-wide or class action basis, and with a jury trial, and that Customer has expressly and knowingly waived those rights and agreed to resolve any disputes through final, binding arbitration in accordance with the provisions of this Section 24.
25. Security. Sales Sling reserves the right to monitor all network traffic using the Service, including, without limitation, Customer Data, to identify and/or block unauthorized attempts or intrusions to upload or change information or cause damage to the Service in any fashion. Customer and its Users expressly consent to such monitoring.
26. Copyright and Trademark Notices; Use of Marks. Except as otherwise expressly set forth herein, this Agreement, the Content, and the Service are copyright ©2016 Sales Sling Financial Group, LLC. All rights reserved. The Sales Sling name, logo and the product names associated with the Service are either trademarks, service marks, or registered trademarks of Sales Sling, and no right or license is granted to use them. The names of any actual companies and products mentioned on the Service may be the trademarks or service marks of their respective owners. The Content is provided to Customer and Users AS IS for use in connection with the Services provided pursuant to this Agreement, may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of Sales Sling, its licensors or other owners of any Intellectual Property Rights in or to the Content. Customer hereby grants Sales Sling permission to use Customer’s trade names, trademarks, service marks, logos, domain names and the like on Sales Sling’s website and in other promotional materials solely for the purpose of promoting or advertising Customer’s use of the Service, provided such use is in accordance with Customer’s usage guidelines.
27. General Provisions.
27.1. Notices. Sales Sling may give notice by means of a general notice on the Service, by electronic mail to the email address for Customer’s Administrator, or by written communication sent by first class mail to Customer’s address on record in Sales Sling’s account information. Such notice shall be deemed to have been given two (2) days after mailing or posting (if sent by first class mail) or one (1) day after sending (if sent by email). Customer may give notice to Sales Sling (such notice shall be deemed given when actually received by Sales Sling) at any time by any of the following, addressed to Sales Sling and marked to the attention of Sales Sling’s Legal Department: (a) by confirmed facsimile transmission to (602) 445-9133; or (b) by first class mail to 3320 West Cheryl Drive, Suite B240, Phoenix, Arizona 85015.
27.2. Entire Agreement. This Agreement, together with any applicable Order Form, comprises the entire agreement between Customer and Sales Sling and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein. In the event of a conflict between the terms of this Agreement and any Order Form, the terms of this Agreement shall prevail. No text or information set forth on any purchase order, preprinted form or other document (other than an Order Form, if applicable) shall add to or vary the terms and conditions of this Agreement, except as herein specifically provided. No oral or written information or advice given by Sales Sling, its Affiliates, licensors or third party providers will create any warranty or in any way increase the scope of the warranties, if any, set forth in this Agreement.
27.3. Amendment and Modification to Terms. Sales Sling reserves the right to amend or modify the terms and conditions of this Agreement or its policies relating to the Service at any time, effective upon posting of an updated version of this Agreement on its website or communicated to Customer using the Service. Customer is responsible for regularly reviewing this Agreement. Continued use of the Service after any such changes shall constitute Customer’s consent to such changes.
27.4. Waiver. The failure of Sales Sling or any of its Affiliates to insist upon strict adherence to any term or condition of this Agreement shall not constitute a waiver of such term or condition, and shall not be considered a waiver or limitation of that party’s right thereafter to insist upon strict adherence to that term or condition or any other term or condition, contained herein. Any waiver by Sales Sling must be in writing and signed by Sales Sling to be legally binding.
27.5. Governing Law; Jurisdiction. The enforceability and interpretation of Section 24 (Arbitration) will be determined by the Federal Arbitration Act (including its procedural provisions), and determined by arbitration as provided herein. Apart from Section 24, this Agreement and Customer’s use of the Service shall be governed by and construed in accordance with Arizona law and controlling United States federal law, without regard to the choice or conflicts of law provisions of any jurisdiction. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods. Except as provided in Section 24, all disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in Phoenix, Arizona, and Customer hereby consents to the personal jurisdiction of said courts.
27.6. WAIVER OF JURY TRIAL. WITHOUT LIMITING THE GENERALITY OF THE PROVISIONS HEREOF RELATING TO THE ARBITRATION OF DISPUTES, IN ANY CLAIM, ACTION OR PROCEEDING TO ENFORCE ANY RIGHT OR OBLIGATION OF THE PARTIES UNDER THIS AGREEMENT INCLUDING, WITHOUT LIMITATION, RELATING TO CUSTOMER’S USE OF THE SERVICE, CUSTOMER HEREBY WAIVES ANY RIGHT CUSTOMER MAY NOW HAVE OR HEREAFTER POSSESS TO A TRIAL BY JURY.
27.7. Severability; Survivability. The provisions of this Agreement are intended to be severable. If for any reason any provision hereof is held invalid or unenforceable in whole or in part by any court of competent jurisdiction, such provision shall, as to such jurisdiction, be ineffective to the extent of such determination of invalidity or unenforceability without affecting the validity or enforceability thereof in any other manner or jurisdiction and without affecting the remaining provisions hereof, which shall continue to be in full force and effect. The representations, warranties, and covenants of this Agreement shall survive the expiration of any free trial period or License Term, and the termination of this Agreement, together with all other provisions hereof necessary or appropriate to effectuate the purpose and intent of this Agreement.
27.8. Assignment; Successors and Assigns. This Agreement may not be assigned by Customer without the prior written consent of Sales Sling, but may be assigned without Customer’s consent by Sales Sling in connection with a merger, acquisition, reorganization or sale of assets, provided the assignee agrees to be bound by the terms of this Agreement. Any purported assignment in violation of this section shall be void and of no effect. This Agreement shall be binding upon and inure to the benefit of each party and their respective permitted successors and assigns.
27.9. Relationship of the Parties. No joint venture, partnership, employment, or agency relationship exists between Customer and Sales Sling as a result of this Agreement or use of the Service, and neither party has any authority to bind the other in any respect.
27.10. Force Majeure. Sales Sling shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Sales Sling’s reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation, action or inaction of governmental, civil or military authority, fire, strike, lockout or other labor dispute, flood, terrorist act, war, riot, theft, earthquake and other natural disasters.
27.11. Limitations Period. No arbitration, lawsuit or other action may be brought by Customer against Sales Sling, its Affiliates, licensors or third party providers on any claim or controversy based upon or arising in any way out of this Agreement or the Services more than one (1) year from the date on which Customer knew or reasonably should have known of an event for which a cause of action arose, regardless of the nature of the claim or form of action, whether in contract, tort, or otherwise.
28. Certain Definitions.
As used in this Agreement and in any Order Forms now or hereafter associated herewith:
“Content” means the audio and visual information, documents, software, products and services contained or made available to Customer in the course of using the Service.
“Customer Data” is defined in Section 5.
“Customer’s Administrator(s)” means those Users designated by Customer who are authorized to purchase licenses for the Service online using the Online Order Center or by executing written Order Forms and to create, modify and discontinue User accounts and otherwise administer Customer’s use of the Service.
“Effective Date” means the earlier of the date an Order Form submitted by Customer is accepted by Sales Sling, the date this Agreement is accepted by Customer by selecting the “I Accept” option presented on the screen after this Agreement is displayed when purchasing licenses online using the Online Order Center, or the date Customer actually begins using the Service.
“Initial Term” means the initial period during which Customer is obligated to pay for the Service equal to the billing frequency selected by Customer during the subscription process (e.g., if the billing frequency is monthly, the Initial Term is the first month).
“Intellectual Property Rights” means unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade names, domain name rights, mask work rights, know-how and other trade secret rights, and all other intellectual property rights, derivatives thereof, and forms of protection of a similar nature anywhere in the world.
“License Term(s)” means the period(s) during which a specified number of Users are licensed to use the Service pursuant to the Order Form(s) and this Agreement.
“Order Form(s)” means the form evidencing the initial subscription for the Service and any subsequent order forms submitted online through the Online Order Center, or otherwise in written form, specifying, among other things, the number of licenses and other services contracted for, the applicable fees, the billing period, and other charges as agreed to between the parties, each such Order Form to be incorporated into and to become a part of this Agreement (provided, however, that in the event of any conflict between the terms of this Agreement and the terms of any such Order Form, the terms of this Agreement shall prevail).
“Online Order Center” means Sales Sling’s online application that allows the Customer’s Administrator to, among other things, obtain a license for the Service, and add, modify or discontinue Users to the Service.
“Sales Sling” means Sales Sling Financial Group, LLC, an Arizona limited liability company d/b/a “Sales Sling,” and having its principal place of business at 3320 West Cheryl Drive, Suite B240, Phoenix, Arizona 85015.
“Sales Sling Technology” means all of Sales Sling’s proprietary technology (including software, hardware, products, processes, algorithms, user interfaces, know-how, techniques, designs and other tangible or intangible technical material or information) made available to Customer by Sales Sling in providing the Service.
“Service” means the specific edition of Sales Sling’s online contact management, billing, data analysis, or other services identified during the ordering process, developed, operated, and maintained by Sales Sling, accessible via http://www.Sales Sling.com or another designated website or IP address, or ancillary services rendered to Customer by Sales Sling, to which Customer is being granted access under this Agreement, including the Sales Sling Technology and the Content.
“User(s)” means Customer’s employees, representatives, consultants, contractors or agents who use the Service and have been supplied user identifications and passwords by Customer or by Sales Sling at Customer’s request.
Sales Sling Terms of Service – Effective Date: October 3rd, 2017
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